Real Life Case Study-Apple and Tim Cook

Problem Statement

Tim Cook, the CEO of Apple corporation, is asked to make it possible for US Federal Bureau of Investigation(FBI) to guess and enter the passwords to unlock the iPhone that is found in an apartment and related to the terrorist attacks happened before without fear of the data being deleted by doing so. Apple argues FBI is using the case of this unlocked iPhone to unlock any iPhone that will be needed to open in the future.  Tim Cook has to decide  whether to follow the government order or not in order to achieve both maintaining support from the users and preventing the leak of Apple cryptography in a few months.

Facts

  1. Tim Cook is worried that the technology of Apple will be released to the outside world in some way by accepting the request from FBI.
  2. FBI is not really interested in what is on the phone.
  3. There are many iPhones needed to be unlocked.

Assumptions

  1. Once Apple responds to the request from FBI, many more unlocked iPhones would be in a line.
  2. Breaking the cryptography on the iPhone would let terrorists or “bad people” use it having bad intentions.
  3. FBI might be using this case to strengthen the bond with Apple and utilize the technology of the company in the future.

Solutions

  1. Apple and Tim Cook accept the request from FBI and get money from the government.

Advantage: Get support from the unti-terrorism Apple users.

Disadvantage: There is a possibility to let the leak of the technology happen and make the power of terrorists or “bad people” stronger.

2.  Apple and Tim Cook reject the request from FBI.

Advantage: Prevent leaking of the technology of Apple and contributing to terrorists and “bad people”.

Disadvantage: Apple might have to fight with FBI on the court.

 

Complex sentence(Made by Wataru and Kana)

The hurricane which is called Julia destroyed my house on the Mt. Fuji right after I left the house despite the preparations I made, and my mother who just turned 100 years old yesterday disappeared.

Subject: The hurricane

Verb: destroyed

Object: my house

Adverb clause: despite the preparations I made

Prepositional phrase(Adjectival): on the Mt. Fuji

Prepositional phrase(Adverbial): right after I left the house

CC: and

NIC: my mother who just turned 100 years old yesterday disappeared

Subject 2: my mother

Verb 2: disappeared

Object 2: (No object)

Noun clause: who just turned 100 years old yesterday

Restrictive relative clause: which is called Julia

5-Step Case Analysis Memo (Practice)

Problem statement

Peter Simpson. the supervisor of several employees at Basic Communications Inc., faces an issue with two subordinates. William Blake and Melissa Carthidge, teasing John Chanley. Peter assumes that this bullying has made John uncomfortable at work, but he is unsure of the exact details regarding the issue. Peter needs to determine the extent and nature of the bullying and appropriately deal with William and Melissa so that the negative behavior stops. In order to ensure a healthy and positive work environment for all employees, Peter needs to solve this issue immediately.

Facts

  1. Melissa and William have started making fun of John recently.
  2. One of the emails among Mellisa and William, teasing John, was sent to Peter not on purpose.
  3. Some of staff showed negative reaction to John’s behavior.

Assumptions

  1. Peter may have not realized that Melissa and William are making fun of him.
  2. Melissa and William may have not noticed that Peter already knows the teasing about John made by them.
  3. Some of the office workers may also be teasing not only John but the other workers.

Solutions

  1. Peter says to Melissa and Williams that unless they stop their teasing of John, they will be fired.

Advantage: It is a very effective way to stop the negative behavior in the company immediately.

Disadvantage: They may have a negative feeling about working under Peter Simpson.

2. Peter informs the other workers that there was a negative behavior among them.

Advantage: It is a good way to stop the teasing  of John without causing a negativity of the relationship between Peter and the people who involved in this incident.

Disadvantage: It is less likely for Melissa and Williams to stop the teasing immediately than the other solution.

Recommendation

Peter should inform the workers that there was an unacceptable action in the company. Melissa and Williams would take it positive that Peter didn’t say their name and gave a warning to them rather than negative. Then, they will stop their mocking against John. Moreover, the other negative behaviors that are happening inside the company might be reflected by this accident and be stopped.

Action Steps

  1. Peter prepare a statement to the workers that there was a teasing among them (a day).
  2. Peter makes the statement to the workers that there was a teasing among them(a day).
  3. Peter asks the workers whether there are the other negative behaviors or not (a day).
  4. Peter asks them to come to talk to him about those things (a few days).
  5. Peter asks John how does he feel about the workplace and his coworkers.

Smith Financial Corporation (Frank Miller was never fired)

Solution 1

The company installs a new software to use as an internal communication tool.

Advantage: The communication in the company would be improved, and Frank Miller recovers support from them.

Disadvantage: It is not easy to make Frank Miller to allow to use the new software in the company.

Solution 2

The company continues sending warnings to Frank Miller about how  much the workers are disappointed at the way he treats of people.

Advantage: Frank Miller may reflect the workers opinion finally, and the company will recover the success.

Disadvantage: It is not sure whether Frank Miller will change his business style and be more corporative with the workers or not, and when it will happen.

Recommendation

The company should keep warning to the behavior of Frank Miller. First, under the circumstance that Miller won’t be fired, the only way to improve the situation  is to change the attitude toward the workers Miller has. It is not good for the company that efficient workers leave it.  To remove the dissatisfactions at Miller from the employees is necessary to keep the company  from going down. Second, the workers would be satisfied with having a seat at the big company, so they won’t leave the office easily. The workers are patient enough to wait the policy of Frank Miller is taking somewhat gets positive for them.

 

Deconstructing Sentences (Let’s Build!)

  1. I played soccer very hard on the Kinesiology field on the campus.
  2. I used to sing Chinese songs which are very lame until I feel my throat pain.
  3. I sometime dream of my English teacher who has very beautiful blue eyes which are too attractive to focus on the class, but I’m sad when I realize that it is a dream.
  4. I was driving a new car for the first time which I had really looked forward to riding on, but I got a scratch on the right side door of the car because I was in  a kind of nervousness.

Smith Financial Corporation Case Analysis Test

Problem Statement

Mike Campbell is the Senior Vice President of Information Services at Smith Financial Corporation. The attitude of Frank Miller, who was hired as the director of the department at this company, was not professional to the other workers. His treatment of them was still unchanged even after he got a warning about it. Mike Campbell decided to fire Frank Miller because his manner to the other workers was not appropriate enough to get respects and loyalties from them. Besides, there was a possibility that if he was still taking an initiative in the company, more employees would have had complains about him and left the company. He also lost trusts from the other workers because he didn’t make a good decision, and the company wasted a large amount of money for shifting the software the company used to new one. Frank Miller was finally forced to leave the director’s positon in September 1997, when Miller hardly fought with an employee in physical in a meeting, just seven months after being hired.

 

Facts:

  1. Frank Miller decided to adopt new software called Interpush for 45,000 dollars, but it had been sold.
  2. Frank Miller did not change his attitude to the other employees even after he got a warning about his unprofessional manner.
  3. Mike Campbell decided to lay off Frank Miller from the director of the information services department at the company.

 

Assumptions:

  1. If Frank Miller had continued to work as the director of the department at this company, the other employees would find no future at this company and leave it.
  2. Mike Campbell didn’t decide to fire Frank Miller soon after it was appeared that his manner was not acceptable for the other workers maybe because he thought the company needs something new to battle against some of the cultural custom the company had at a point before.
  3. After firing Frank Miller, other workers would feel happy, and Mike Campbell would be more careful about choosing new director of the department who listens to the other workers opinions and has a professional manner.

Example Case Possible Solutions

Solution 1

Cole Motors pays money to the owners of the car which has steering wheel lock system problem.

Advantage: The company softens the blow to the consumer loyalty and maintains the trust of it.

Disadvantage: The company has to spend huge amount of money as a compensation for this problem.

Solution 2

Cole Motors doesn’t take any action for this issue.

Advantage: The company can save money which would be spent for this error of the car system.

Disadvantage: The company would get damages to the brand and lose consumer loyalty.

Weymouth Steel Corporation Facts and Assumption

Facts

  1. Some of salaried and hourly employees would be stated to leave their office by the company.
  2. Weymouth business was likely to experience 25% decrease of income.
  3. Weymouth has to decide which communication tools he uses to inform the employees of their layoff.

Assumptions

  1. If the communication tools between the company and the employees is not correctly chosen, the employees might have a hatred against the company.
  2. If the company doesn’t take cost cutting measures into an action, the company business would go worse.
  3. If  the company’s plans about how to deliver the information about lay off are known to the media before the employees, another problem would happen to solve.

 

Facts and Assunmptions of Example Case

Facts:

Patrick Smith experienced a massive setback recently with the automatic steering lock system problem.

Many of the customers say they never purchase his company’s vehicle again.

Patrick Smith needs to decide weather take some actions or not within three business days before a board meeting.

Assumptions:

The automatic steering lock system is well known to may people since this problem happened.

The employees are afraid of being fired as a process of cost cutting of this company.

Roadside assistance company business is going well because of lots of claims of vehicle problem.

Example Case Problem Statement(Revised)

Patrick Smith, CEO of Cole Motors, has done doing well with his motor company for about a decade. However, his company has experienced a massive setback recently. A maximum of 20% of Excalibur Series vehicles from 2009-2012 have steering wheel lock system problem, and his costumers have so much complains that some of them say they never purchase his company’s vehicle again. In order not to damage the consumer loyalty and maintain the trust of the company, some board members of his company think his company should pay 500$ to each owner of the car, but some think no compensation should be done at this problem. Smith needs to address this problem to his customers, decide whether take some action or not, and solve this issue before a board meeting held within three business days.